Mobile App FAQs

Don’t worry, even if you've got a new mobile number, you will still be able to log into your mobile app account. All you need to do is follow the instructions below:

1. You will need to download our mobile app on your new phone
   
   
2. Our mobile app will automatically take you to our sign in page
   
   
3. Please enter your water account number and postcode into the fields and click ‘sign up’
   
   
4. We will then provide your full address. If the address details are correct please select ‘Yes, use this account’
   
   
5. A message will then appear saying ‘It looks like you have an account that has been registered for this app on a device before, is this correct?’, please select ‘Yes, take me to log in’
   
   
6. You will then be able to enter your 6 digit PIN number to be able to log in to you mobile app account

You can reset your pin number via our mobile app by selecting ‘forgotten PIN?’ on the log in screen. We will then show you the last 2 digits of the mobile number of the phone you have registered.

If the mobile number is correct, please click ‘confirm’ and we’ll send you a code you can use to reset your PIN. This reset PIN is valid for 20 minutes and you can repeat the process if you don’t enter it in time.

Yes, you will need to have a United Utilities account number to be able to use our app.

If you’ve recently moved into the region, please complete our online form and we’ll get your water account set up in no time. Once you’ve got an account number, you’ll be able to use that to register for the app.

If you’re already a United Utilities customer, check the account number you are entering is correct. You'll be able to find your account number at the top of your water bill or by logging into My Account.