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Business customers

As a business, charity or public sector organisation your retail services such as bills, payments and meter reading are now provided by a licensed retailer. You can find out more by clicking the button below.

What is the water retail market?

I have an emergency

Find out who you should contact if you have an emergency

Site area and map checking

Information on site area charging, reducing surface water charges and our map checking service

Charges for community groups

See whether you are eligible for our concessionary scheme

Preventing blockages

Find out how you can prevent blocked drains and avoid costly plumbing bills

Save water and money

Save money on your bill with these water saving tips

Leaks on your property

If you suspect you might have a leak on your property take a look at our advice using the link below.

Sustainable drainage systems

Information on our incentive for qualifying sustainable drainage systems

Wirral non-potable network

Find out more about Wirral's non-potable supply network using the link below.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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