Business overview

United Utilities holds a licence to provide water and sewage services to around seven million people in North West England. These services are carefully regulated - with the water regulator, Ofwat, reviewing our price limits every five years. To show how we put our earnings to work, between 2010-2015 we will be investing more than £3 billion to improve the water and wastewater infrastructure and the environment across the North West, covering:

  • Over 42,000 kilometres of water pipes, from Cumbria to Cheshire
  • Over 76,000 kilometres of sewers
  • 569 wastewater treatment works
  • 94 water treatment works
  • Over 56,000 hectares of catchment land

Since 1990, we’ve made major improvements right across our business, and by investing more than £4,000 for every household in the North West we have:

  • Halved the amount of leakage from our networks, supported by ongoing investment to replace worn-out pipes
  • Helped improve compliance with bathing water standards across the North West which has risen from just over 30% to more than 90%
  • Improved our water quality from 99.6% to over 99.9% - the best it's ever been

 

 

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