Team Manager - Payment Assistance Team

Team Manager, Payment Assistance Team
Lingley Mere, Warrington

Our Payment Assistance Team Managers lead, manage and motivate teams within our Collections department.  The team's activities support United Utilities' corporate and social responsibilities towards vulnerable customers who are having difficulties paying their water bill.

A key focus of this role is to ensure that our customers receive excellent customer service and negotiating a mutually positive outcome for the customer and the business at every contact. Therefore one of the main priorities in this job is to ensure that, through strong leadership skills, your team members deliver just that.

Aside from being responsible for managing the team's performance, Team Managers are also responsible for holding regular performance reviews and one-to-ones, as well as providing individual coaching and feedback.

In addition to the people management aspects of the job, the Payment Assistance Team Manager is responsible for ensuring that their team meets the regulatory targets set by our regulator, OFWAT.  Therefore, they must be able to have the right resource, at the right time and working on the right activity to ensure that these targets are met.  As such, ability to interpret data and reports are important skills we look for in applicants for this role.


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