Moving out of the North West?

Moving further afield? Let us help it go smoothly

If you’re moving out of the North West or moving into a property where you’re no longer responsible for paying water bills, please let us know so we can make sure your final bill is right. 

Fill in our online form or call us on 0345 026 7661. If you’re already registered for My Account you can do this online.

If you call, it should only take about 10 minutes to update your details.

We’ll ask you for:

  • the date you moved (or are due to move) out of your home
  • the final reading from your old address, if you have a meter
  • your new address to send your final bill or refund to

If possible, it would also help us to know:

  • your account number (you can find this on a recent water bill) 
  • the name of the person moving into your old address, if you have it

We still need you to let us know where you're moving to, as well as any changes to your contact details, so we can get in touch if we need refund you any money.

Good luck with your move!