New customer

If you're not currently a customer of United Utilities, we're here to help you settle in.

To help us set up your water account, just fill in our online form.

When do you need to contact us?

Ideally, we need to know you’re moving into your new home no more than 28 days before the removal van turns up on your doorstep. Don’t worry if you’ve already moved – just fill in our online form and let us know your new address.

It should only take about 10 minutes to update your details. We’ll ask you for:

  • your new address
  • the date you moved in
  • a meter reading, if your new home has a water meter. Not sure where to find your meter and how to take a reading? Find help here

If possible, it would also help us to know:

  • the name and new address of the previous occupier, if you have it
  • if you’re renting, the name and address of your landlord or housing association

If you'd still like to speak to us, call our friendly team on  0345 026 7661

We hope you enjoy living in the area and if there's anything else we can do to help with your bill or water services, just let us know.