Thanks for your help!
If you are one of the thousands of customers who have helped to shape our plans by giving us your views over the past three years, an especially big thanks to you!
We are also grateful to the members of the Customer Challenge Group (CCG) for working so closely with us as we have developed our proposals. Below is a message from the CCG chair.
Our business plan for 2015-2020 was sent to Ofwat, the water industry’s regulator, and in December 2014 Ofwat published its final determination for all water companies in England and Wales. On 27th January 2015 we announced that we had accepted Ofwat's final determination.
“Since early 2012 the CCG has scrutinised and challenged United Utilities’ approach to customer and stakeholder engagement to inform the development of the company’s business plan. It has been an informative journey and our regular meetings have provided an opportunity for constructive debate and challenge from all parties.
Throughout the process the CCG has looked for United Utilities to strike the right balance between efficiency and investment and between the needs of customers and stakeholders.
We have welcomed the hard work United Utilities has put into engaging on many different levels to get a sound understanding of views and opinions.
Most importantly its business plan reflects customer priorities and will result in bills that are affordable to the majority.
I would like to record my thanks to the members of the CCG and to the staff of United Utilities for their efforts to ensure that the voice of customers has been heard.”
Andrea Cook, Chair of CCG