Our responsibility to monitoring bodies
Making sure we attain the highest standards
To ensure that you always receive the very best service from United Utilities, our performance must reach standards which are imposed by various bodies, listed below. All the UK’s water companies are subject to their regulations and enforcements.
Ofwat (The Water Services Regulation Authority) is the economic regulator of the water and sewerage sectors in England and Wales responsible for ensuring the companies provide good-quality, efficient services at a fair price. Ofwat takes a leading role in reviewing our prices.
Consumer Council for Water
The Consumer Council for Water represents customers’ interests relating to price, service and value for money. It also investigates customer complaints about water quality.
The Drinking Water Inspectorate
The Drinking Water Inspectorate is responsible for enforcing drinking water quality standards in England and Wales.
The Environment Agency is an Executive Non-departmental Public Body responsible to the Defra Secretary of State; it decides how much water can be drawn from the environment – plus it sets and enforces standards for the treated wastewater returned to rivers and the sea.
Defra is the UK government department responsible for water policy and regulations in England and Wales; it also sets drinking water quality and environmental standards (many based on European law) which water companies must meet.