Our performance 2015-2020

Over the coming years, we’ll be delivering an ambitious programme of investment which will support the region’s growth.

Our 2015-2020 business plan outlines five key customer promises, and is the result of thousands of conversations with our customers and stakeholders, detailed consultations with our water regulator, Ofwat and scrutiny by an independent panel, YourVoice.

Our Performance 2015-2016

Watermen imageAs part of letting you know how we’re delivering those promises, in July each year, starting in 2016, we’ll share our progress.

Our Annual Performance Report 2015-2016 (APR) is the new regulatory report to Ofwat submitted each year to our regulator, Ofwat, to show how we’ve done against our customer promises.

Read a summary of our performance for 2015-2016 here.

Our YourVoice customer panel monitors and challenges how we are delivering our commitments to our customers and stakeholders. Its report on our progress so far can be found here.

For a more detailed discussion on our performance, please see the full Annual Performance Report 2015-2016 within the supplementary information section.

Our Group Annual Reports can be found here.

Corrigendum for the Annual Performance Report 2015-2016.

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