Our performance 2011/12
We measure our performance against a wide range of Key Performance Indicators (KPIs), to make sure we are best serving our customers, investors and the environment.
All key business areas are assessed, from customer service to water quality, leakage prevention to financial performance. Results are monitored by the industry's water regulator, Ofwat, and shared with our customers, stakeholders and other regulators.
Our 2011/12 figures make encouraging reading. Performance is graded by a traffic light system, with green indicating that we are performing well or a target has been met.
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