Our long term strategy

Our five promises for the years ahead – where we want to be in the future

The feedback we have received from our customers about what matters to them most when it comes to water and wastewater services, has helped us create five customer promises. These promises guide the way in which we deliver our services, now and in the future.

In the following sections we set out our plans for delivering each of these promises in the years to come.

We promise to