Water to your tap

Where water comes from

imageMore than two thirds of our region’s water comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or from Lake Vyrnwy. A quarter comes from rivers, such as the River Dee in Wales, and the rest is sourced from boreholes. . 

Leaking pipes

leaking pipe We've met our leakage target for the last nine years and are on target to meet it again. 

Leakage performance varies across the water industry, is dependent on weather and can be affected by the age of the pipes and the type of material the pipes are made from. We're required to fix leaks, provided the cost of fixing the leak is less than the cost of not fixing it. The cost of not fixing a leak takes into account environmental damage and the cost of developing new water resources to compensate for the water lost through leaks. This approach is called the sustainable economic level of leakage and gives consumers the best value for money.

We always appreciate our customers telling us about any leaks they spot. You can call our leakline number on 0800 33 00 33, or fill in our leak form 

Find out more about the work of our leakbusting teams.  

Treatment and supply

pipe We work around the clock to ensure that homes and businesses have wholesome drinking water on tap.

We have over 80 water treatment works designed specifically to treat the raw water arriving from our catchment, so that the clean water leaving our treatment works meets water quality standards.

You can find out more about how we provide you with clean water

Loss of supply

imageSupply interruptions  

Two major water supply incidents caused us to miss our target for 2015/2016.  

  • In July there was a major incident at a water treatment works in Bolton, Greater Manchester, which added 3 minutes 57 seconds to the average minutes lost per property.
  • In December the severe weather in Cumbria caused a major loss of water supply that added 27 seconds to the average minutes lost per property.

We continue to focus on making improvements and have already begun work identifying and reducing the risk of loss of supply to customers.  

Mains bursts

Our performance has been good against measures for water-mains bursts. Our 2015/2016 figure fell below our target, and our performance continues to remain stable. 

The amount we use

imageThere are two ways to monitor the amount of water used by customers. One is per capita consumption, this monitors the number of litres used per person, per day (l/hd/d) and the other is per household consumption, which is the number of litres used per household per day (l/prop/d).

In 2015/2016 the average per capita consumption for the North West was 130l/hd/d, one of the lowest rates in the country.

We monitor per household consumption as a measure of success. In 2015/2016 this was 303 l/prop/d.

Take a look at our water efficient house for helpful tips and advice on how you can save water at home.

Water pressure

shower head Our performance has been good for the number of properties affected by poor water pressure during 2015/2016. For the last three years the number of properties recorded on our low pressure register was below our target and continues to remain below the target for 2015/2016.

If you turn on your tap and find that your water is coming out slower than usual or is just a trickle, we've got some simple steps you can take to find out what we can do to help.


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