We deliver value to our suppliers, shareholders and investors through efficiency, integrity and fairness.

We need the support of a wide range of stakeholders to operate our business effectively and we are committed to honouring our responsibility to them:


We have an annual procurement budget of more than £1 billion, and rely on 5,000 regional, national and international suppliers to support the delivery of our company vision. We develop relationships with our key partners and suppliers, based on common values to help achieve that vision.

Treating our supply chain fairly and ethically, through prompt payments and adequate guidance and support, is something we are fully committed to. We, in turn, expect suppliers to uphold high environmental and ethical standards – the tenets of which are described in our sustainable supply chain charter.

Three quarters of our total spend in 2015/16 was with suppliers who have signed up to the charter.

We maintain high ethical standards of business conduct and corporate governance and expect the same high standards of our supply chain. For more information click here.



Shareholders and investors

We are committed to striking the right balance between an attractive rate of return for shareholders, and investing in the service improvements that our customers want to see.

We are committed to keeping our shareholders and credit investors informed of developments affecting both us and the utility sector. For more information click here.

We regularly present at conferences and organise meetings to update our investors. The commitment we make to our investors is to ensure that we operate as efficiently as possible whilst protecting long term value and treat all investors fairly whilst providing true and timely disclosures.

We are always keen to hear the views of our shareholders and investors and have an active investor relations programme.

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