Stakeholder performance

The table below details our value measures and targets to 2020. It reports our performance and demonstrates progress against our Business Principle commitment to deliver good value to our stakeholders and manage our supply chain fairly.

For further explanation on the measures and targets used and to understand the verification process for our data, please click on the specific measure.

Business Principle Commitment Measure Targets to 2020  2015/2016 Performance
Ensure that we operate as efficiently as possible whilst protecting long term value - the lowest sustainable cost Totex target To meet Ofwat's final determination totex allowance On track to meet the final allowance
Retain a robust and sustainable financial profile to provide enduring shareholder value Credit rating A3 (Moodys)
BBB+ (S&P)
Maintain high ethical standards of business conduct and corporate governance, and expect the same high standards of our supply chain

UK Corporate Governance Code



Treat all stakeholders fairly ensuring a rolling programme of dialogue that is both timely and transparent 

Positive/negative Your Voice performance statement




Support the North West's economy through our activities and investment Delivering our commitments to developers, local authorities and highway authorities ≥95% 95%


Ensure that our selection of safe goods, services, suppliers, contractors and partners takes into account our approach to responsible business

Sustainable Supply Chain Charter signatories by spend


Pay our suppliers on time and work with them to improve our and their performance Suppliers paid on time 95% 98%
Supplier Relationship Management (SRM) 85% 54%


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