CR credentials

Our 39 performance measures demonstrate how corporate responsibility is embedded in the fabric of our organisation.

We also utilise established indices that provide us with a framework to tackle global, national, local and industry challenges across economic, social and environmental factors, and offer an external perspective on how well we are doing.

Dow Jones

DJSI Gold class award    DJSI member logo

The Dow Jones Sustainability Index (DJSI) ranks the sustainability approach of the world’s leading companies. It captures the top ten per cent of the world’s biggest 2500 companies based on long-term economic, environmental and social criteria.

Each year we complete a detailed questionnaire covering topics such as operational performance, climate change strategies, energy consumption, human resources development, knowledge management, stakeholder relations and corporate governance.

For 2015/16, our overall performance was 82% - we retained world class status for the ninth consecutive year and in January 2016 received the RobecoSAM Gold Class award.

Carbon Disclosure Project

CDP logoWe respond to the Carbon Disclosure Project (CDP), showing our commitment to reducing carbon emissions and adapting to climate change. In 2015, we scored 97 for disclosure and B for performance. Our previous years' responses to the CDP are available here.

Business in the Community

BITC awardThe Business in the Community (BITC) Corporate Responsibility Index assesses the extent to which responsible business practice is integrated into corporate strategy. It provides a benchmark for companies to evaluate management practice in four key areas – environment, community, marketplace and workplace – and performance in a range of environmental and social impact areas. In 2016, we secured 90% in this index and the report is available here.

FTSE4Good Index


In 2016, we retained membership of the FTSE4Good Index, which measures the performance of companies who demonstrate strong Environmental, Social and Governance (ESG) practices against globally recognised responsible business standards.

The growth of socially responsible investment (SRI) and growing interest in corporate governance by many global investment institutions has increased the need to understand the relationship between the governance of corporate responsibility and shareholder value. This is what the FTSE4Good index seeks to identify and reflect.

We have been named in the FTSE4Good Index every year for the last 15 years.

Audit of spend

LBGEach year, we audit our community spend using the London Benchmarking Group (LBG) model. We assess spend in terms of employee time, cash and in kind contributions. Our total investment in 2015/16 was £1.8 million.

Corporate Citizenship assurance logo

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