CR performance

The table below shows how we have performed in our key external index of responsible business behaviour over the past five years.

External Benchmark Annual Target  2015/2016  2014/2015 2013/2014 2012/2013 2011/2012
Dow Jones Sustainability Index Retain World Class status World Class
82%
World Class*
81%
World Class*
84%
World Class
76%
World Class
82%

* Industry leader

Measures and targets

For each of the 34 commitments in our Business Principles we have selected 39 measures and targets so we can demonstrate the progress we are making in meeting these commitments. These measures cover the performance of the whole business (unless otherwise stated).

Our targets have been agreed to 2020 so by publically setting out our intentions, we can demonstrate to our stakeholders the steps we are taking to ensure we operate in the most responsible manner.

The table below summarises our performance to date. For more detail on each aspect of our Business Principles, please use the links below.

RAG* performance

Business Principle Area Number of Measures Red

 

Amber Green

 

Overall RAG* Performance

Customer

8

 

5

Amber

Environment 

11

Green

Employees

7

Amber

Value 

 

Green

Communities

5

Amber

Overall

39

26 

Amber

*RAG Performance - Red, Amber, Green

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