Cash Collection Force Agent

Cash Collection Force Agent
Whitehaven, Cumbria

Our Cash Collection Force Agents deal with cash collection activities on the telephone in order to obtain payment for outstanding customer bills.  On a day-to-day basis, Agents make outbound calls or receive inbound calls and speak to a wide-variety of customers from different areas and backgrounds, some of whom are in financial difficulty.

Being able to build relationships with these customers, as well as showing empathy with those who are struggling are key attributes we look for in our new recruits.  Using fact-finding skills to understand the customer's ability to pay is vital in this role. Our best Cash Collection Force Agents personally manage customers' accounts effectively through to a resolution that satisfies both the customer and our company.

The focus of this role is effective cash collection, which will involve negotiating payment plans for customers that are either unable or unwilling to pay their outstanding bill.  Therefore, applicants for this role must be able to learn quickly about our payment options so that the best means of paying can be offered to our customers according to their own circumstances.

On a daily basis, Cash Collection Force Agents deal with all aspects of customers' bills, therefore attention to detail and an ability to make sense of figures are pre-requisites for applicants for this role.  Dealing with many customers in a variety of situations calls for resilience, determination and a positive can-do attitude.  In addition to this, applicants should have good written and verbal communication skills.


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