Billing Customer Care Advisor

Customer Care Advisor, Billing
Whitehaven, Cumbria

Our Customer Care Advisor jobs deal with a wide-variety of billing-related queries from our customers.

Being passionate about delivering excellent customer service and taking ownership of the resolution of queries and issues is paramount in this role.  Also important is the management of customer expectations - in other words - doing what you say you're going to do - and keeping the customer informed every step of the way.

Being able to quickly build a rapport with our customers, as well as showing empathy and able to put the customer at ease if needed are key attributes we look for in our new recruits.  Dealing with many different customers in a variety of situations all with different needs, calls for resilience, determination and a positive can-do attitude in our Billing team.

As many of the queries a Customer Care Advisor deals with relate to the numbers on customers' bills; attention to detail and good numeracy skills are pre-requisites for applicants for this role.

View our behind the scenes pages to catch a glimpse of a real-life Customer Care Advisor.


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