Behind the scenes of Office Support Assistant

Office Support Assistant
Behind the Scenes
Lingley Mere, Warrington

image - Chris, Office Support Assistant for Billing Back Office Hello, my name is Chris.  I'm an Office Support Assistant for Billing Back Office based at United Utilities' Lingley Mere site in Warrington.

Prior to working for United Utilities, I was a student, but I also worked part-time at a large supermarket. I chose to start a career here because a couple of members of my family worked here, and told me about some opportunities that came up.  I also knew from them that United Utilities is a good employer.

My typical day consists of receiving incoming work from another one of our sites.  I then log the work items onto our systems, and route it to the appropriate team.  I also check the previous day's work items have been completed, and where they have not, I liaise with the appropriate team so that it is completed.  On occasions, I also cover other team's work when they need my support.

My favourite part of the job is that it is a friendly place to work.  I really like the people I work with.  My work colleagues and team manager are always supportive - not just with me, but the rest of the team too.

Making sure that all aspects of the work are meeting service levels is the most challenging part of my job.  I monitor all outstanding work so that it is completed within it's service level timescales.  This means that the company meets its regulatory targets as well as giving our customers great customer service.

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