Behind the scenes of Customer Relations Support Assistant
Hello, my name is Eileen. I'm a Customer Relations Support Assistant
for the Customer Relations department Billing based at United
Utilities' Lingley Mere site in Warrington.
Prior to working for United Utilities, I was a Civil Servant after
leaving college, and then I left there to raise my two children for a
number of years. I chose to start a career here because a friend already
worked for the company and she recommended it as a good place to work.
My typical day consists of reviewing customer correspondence and
raising jobs where action needs to be taken, for example, to send out a
colleague to check a customer's meter. If I spot that a customer's
issue hasn't been resolved, I will make sure that the person who is
dealing with it takes action to ensure it gets resolved. I also check
that incoming work has been routed correctly. During the day, I also
take calls from the Consumer Council for Water as well as from other
My favourite part of the job is working as part of a team with great colleagues. I also like the variety that each day brings.
I find meeting the targets and deadlines set by our regulator, OFWAT,
and ensuring that nothing fails the most challenging part of my job.
To assist with this, I make sure that everything is logged correctly
with all the correct details. I also make sure that work is assigned to
my colleagues for resolution on a timely basis.
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