Back Office Customer Advisor

Customer Advisor, Billing Back Office
Lingley Mere, Warrington

Our Back Office Customer Advisor jobs are responsible for owning and resolving written and telephone contacts from our customers.

The ability to deliver excellent customer service by taking ownership of the customers' queries and issues is paramount in this role.  Being able to build engaging relationships, as well as showing empathy with our customers should things go wrong are key attributes we look for.

Also important is the management of customer expectations - in other words, doing what you say you're going to do; and keeping the customer informed every step of the way.  Furthermore, the ability to understand and follow the regulatory rules for handling written and telephone contacts is key.

As some of the queries a Billing Back Office Customer Advisor deals with relate to customers' bills, attention to detail and an ability to make sense of figures is a pre-requisite for applicants for this job.

Visit our behind the scenes page to catch a glimpse of a real-life Billing Back Office Customer Advisor.

 

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