Our performance

Welcome to our performance home page.

We produce a number of reports each year about our progress. These will usually cover the financial year which is April to March.

Our performance for 2015-2016

Our Annual Performance Report 2015-2016 is the first of our new-style submissions to our regulator, Ofwat, outlining our progress for the first year of our business plan for 2015-2020. From this year, this also includes our regulatory accounts.

We have also produced a summary guide to support this report, which gives an overview of how we’re doing in delivering against our promises to customers and stakeholders.

Corrigendum to the 2015/2016 Annual Performance Report, describing two minor changes that have been identified following publication.

The full details and supplementary information can be found here.

Our United Utilities Group PLC Annual Report and Financial Statements 2016 is our Group report, aiming to meet the needs of our company stakeholders and investors.

Our United Utilities Water Limited Annual Report and Financial Statements is one of three other statutory accounts, for the report for our water and wastewater business. We also produce reports for United Utilities Water Finance PLC and United Utilities PLC.

We report more regularly on what we are doing to act responsibly and you can find details about our responsible business performance here.

Discover Water

The water sector has launched a new information website discoverwater.co.uk.

It provides information and statistics about the overall performance of the water sector in England and Wales.

It is a collaborative project with WaterUK, Ofwat, the Environment Agency, the Consumer Council for Water, and the Department for Environment, Food and Rural Affairs.


Our YourVoice customer panel monitors and challenges how we are delivering our commitments to our customers and stakeholders. Its report on our progress so far can be found here.

If you would like to give us any feedback on our performance, please email us.

United Utilities Group PLC Annual Report and Financial Statements 2016  Annual Performance Report 2015-2016 Our Annual Performance Report 2015-2016 Annual Performance Report 2015-2016

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