Although it is impossible to anticipate all future challenges, we feel confident that the key issues and solutions identified in this document will ensure we continue to provide a robust, good value water and wastewater service for our customers over the next quarter century.

This roadmap for the future achieves a balance between value for money for our customers, security of supplies, playing our part in the social and economic prosperity of the region and a proactive, partnership-driven approach to tackling key environmental issues – from flood prevention to preserving and enhancing our stunning landscapes.

The plan has been influenced by consultation with thousands of our customers and stakeholders – ensuring its content is grounded in the priorities of the people of the North West.

Thank you to everyone who has played a part in shaping this document, helping us to ensure we can meet the future with confidence.