How to apply FAQs

Eligibility to work

Q. How can I prove my eligibility to work in the UK?
A. The documents we can accept to establish your right to work are set out by the Home Office. There are two lists of acceptable documents - List A and List B. They are found here

You must bring an original document, or combination of documents, specified in one of the lists to prove your eligibility to work in the UK.

Creating a username / password or experiencing problems logging in

Q. I am trying to register but I get the message 'Email ID or Login Username' already in use. What does it mean?
A. If you get this message then it indicates that either the email address or login username is already present within our database. Please use an alternative username or login as a returning applicant.

Q. I cannot remember my login username and password. How can I find it out?
A. If you click on the returning applicant link there is the option to retrieve your password. Click on the link and enter the email address you registered with. An email will be sent to you containing your login details.

Q. I am experiencing problems with links that open in a new window. What do I do?
A. If you have a pop up blocker enabled try disabling the blocker before starting the application process.

Q. When I enter my username and password, I am taken back to the logon screen. What do I do?
A. There could be a number of reasons why this occurs; it could be due to an incorrect username and password. Click on the 'forgot your password' link, your password will be sent to your email address (the one used when creating your profile). All passwords are case sensitive.

It could be a browser problem, try removing your temporary internet files, clearing your cache and removing your cookies. If you are using an older browser this might be causing the problem, try logging onto a different pc. If you have pop up blockers enabled try disabling the blockers before starting the application process.

Completing the application

Q. On the CV/upload resume section I cannot see the browse button. What do I do?
A. This sounds like your browser text size has been set too large, try reducing the text size to medium. You can do this through your browser by choosing 'view - text size'.

If you cannot see the button then try deleting your temporary internet files, clear your cache (history) and remove all cookies. You can do this through your browser by choosing 'tools - internet options'.

How can I find out if United Utilities received it?

Q. I completed the online application but when I pressed submit I did not get a confirmation of my application.
A. When you pressed submit application, a confirmation message should appear, indicating your application reference. If you are not sure that your application has been received by us, you can verify receipt by checking your status via the application status section. If you do not find any information relating to your application here, it means that your application wasn't successfully submitted and you will need to resubmit.

Q. When I hit submit my application, it returns me to the login screen, why is that?
A. For security reasons, there is a time out function if there is a period of inactivity. You will need to log back into the system and carry on with your application.

Q. I cannot submit my application, who can I contact for help?
A. In order for us to assist you we need as much information as possible regarding your technical problem. Please describe at what point the problem occurs and if possible include a screen shot of the problem. Please email the message to or alternatively call us on 01925 237001, selecting option 1. Please note, before 9am and after 5pm, this number will go to voicemail.

Q. How do I find out the status of my application?
A. As a first point of call, please check the application status page. Please see an explanation of the statuses you will see throughout the application and hire process below:

  • Application Received - We have successfully received your application for this position.
  • At screening - Your application is currently being considered by a member of our team.
  • Pending - You have been through an assessment or interview and the hiring manager is currently reviewing your application.
  • Withdrawn - You have withdrawn your application for this position.
  • Interview / Assessment - You have been invited to either complete some online tests or to attend an interview.
  • Unsuccessful - Unfortunately, your application has been unsuccessful on this occasion.
  • Conditional Offer - We have offered you the position subject to you passing our clearances.

Q. I have submitted my application but when I check my application status I can cannot see anything listed. Why is this?
A. If you are unable to see the application listed on the application status screen you have not successfully submitted your application. Please resubmit your application for this position and then check the status again.

Q. The position I was applying for is no longer available. Why is this?
A. If you are unable to see the position you were applying for, it is most likely that the position has passed its closing date.

Q. What do I do if I cannot find a suitable job?
A. Once you have created a user profile, simply set up an email alert for the roles you are interested in. You will then receive notifications when suitable opportunities are released.

Q. I need assistance with applying online. Who can I contact to help?
A. Should you consider yourself to have a disability and therefore require any assistance in completing your application, please contact us either by email at or call us on 01925 237001, selecting option 1 and we will be able to assist you. (Please note that between 5pm and 9am this number will go to voicemail.)

Q. I've been asked to complete some online tests. What can I expect?
A. The tests that you have been asked to complete will be relevant to the position you have applied for. You may be asked to complete a number of tests and this will be outlined in the invitation you receive. On the invite it will also let you know the deadline for completing the tests, please note that if you don't complete the tests before the deadline your application may not be able to progress further.

All of the tests are multiple choices and you will have the opportunity to complete practice tests prior to taking the actual test. The tests may not have a time limit but we will take the time taken to complete them into account.

We will carry out random supervised retests so that we can ensure that candidates are taking the tests themselves and we therefore advise that you don't get any help when taking the initial tests.

If you consider yourself to have a disability that may affect your ability to take the tests, please let us know prior to taking the tests and we can allow for reasonable adjustments to be made.

Q. How long will the recruitment process take and what can I expect?
A. There will be several stages of the process and the time between stages will differ depending on the number of applications received and the number of positions available.

You will receive an update from the team at every stage of the process but you can also check the status of your application online at any time. The majority of correspondence will be via email, so please ensure that emails from United Utilities aren't blocked or marked as spam.

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