About cookies

1. What are cookies?


  • Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.
  • Windows Explorer, which is one of the main internet browsers, will usually store these files in a folder called ‘cookies’ in ‘documents and permissions’ on computers running Microsoft Windows.
  • Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future.

2. What types of cookies are there?

There are 4 types of cookies:

  • Strictly necessary cookies. These are cookies that are essential to make a website work and enable features that users have specifically asked for. These types of cookies are commonly used with shopping baskets or e-billing. Without use of cookies, these features of the website could not operate.
  • Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.
  • Functionality cookies. These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.
  • Targeting or Advertising cookies. These cookies are similar to performance cookies, in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected. This website does not currently use any targeting/advertising cookies

3. What cookies does the website use?

Cookie Name Cookie Type Description More Information

ASP.NET_SessionId

 
 

Functional

 

ASP.NET sessions store information within a cookie for the functionality of the website. Sessions are deleted when the browser is closed. These session cookies do not share any information with third parties.

 

_utma
_utmb
_utmc
_utmz
_utmv
_utmx

 

Performance

Google Analytics

 

Google Analytics use cookies to track user activity. The data is then used to generate reports within the Google Analytics interface for United Utilities.

 

http://www.google.com/intl/en/policies/privacy/

ACOOKIE

WT_FPC

 

Performance

Web Trends

 

This cookie is used to collect and collate data into web trends analytics

 

http://webtrends.com/privacy-notice/

_atuvc
xtc
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uid
uvc
psc
di
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loc

 

Functional

AddThis

 

AddThis is a third party service that allows users to share content on a social network. The cookies are used to display the social media icons on pages around the website.

 

http://www.addthis.com/privacy/opt-out

 

use_hitbox

PREF

VISITOR_INFO1_LIVE

 

Functional

YouTube

 

YouTube cookies are used on the United Utilities

 

http://www.google.co.uk/intl/en/policies/privacy


Please note that any third party websites you may visit by hyperlink from our site may also use cookies, over which we have no control.

4. What happens if I don’t want to accept your cookies?

By using and browsing the United Utilities website, you consent to cookies being used in accordance with our policy. If you do not consent, you must turn off cookies or refrain from using the site.

5. How do I delete cookies?

Most browsers allow you to turn off cookies. To do this, look at the 'help' menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates. More Information about cookies and how to reject them can be found from the Information Advertising Bureau at http://www.allaboutcookies.org/.

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